In the fast moving World of maritime travel, cruise lines and ferry operators are under constant pressure to elevate the passenger experience while keeping their operations efficient and cost-effective. At CSS, we don’t just supply products, we create solutions.
We understand the complexities of running a seamless onboard operation, from stocking retail and F&B outlets to ensuring a steady flow of high-quality, innovative products that captivate and delight passengers.
Our focus on the maritime sector is about more than just logistics. It’s about adding tangible value; helping operators unlock new revenue streams, improve passenger satisfaction and to streamline their supply chain. With a deep understanding of travel retail and onboard consumption patterns, we bring ideas and products that enhance journeys, whether on a short ferry crossing or a luxury cruise across the globe.
Tailored Maritime Services: Built for Impact
Maritime operators have unique needs. We work closely with our partners to ensure their onboard offerings are not just functional but exceptional. Here’s how we make a difference:
Innovative Product Sourcing: We constantly seek out new and exciting products that enhance the onboard experience. From premium beverages to retail exclusives, we help operators stand out.
End-to-End Supply Chain Management: We take the hassle out of logistics, ensuring that goods arrive in the right place at the right time, optimising inventory levels and reducing waste.
Sustainability at Sea: Our range includes eco-friendly packaging and responsibly sourced products, helping cruise lines and ferry operators align with their sustainability commitments.
But beyond these services, it’s the way we bring brands and businesses together that sets CSS apart. We don’t just fulfil orders, we create connections that bring stories to life.
Making Magic Happen: The Haunted Mansion Parlour Story
Bringing a great story to life is never easy, but it’s what we do best. In the summer of 2023
at London Olympia, home to Europe’s largest on-trade drinks exhibition, the CSS team met the masterminds behind The Potions Cauldron, a spellbinding brand with enchanting emporiums in York and Edinburgh, famous for its ghoulishly delightful creations like Butterscotch Beer and Cauldron Cola. Meanwhile, in the Netherlands, Disney Cruise Line was building its newest ship, Treasure. One of its standout features, the Haunted Mansion Parlour, a fully immersive bar inspired by the legendary Disney Parks attraction.
CSS saw the connection and the potential to bring these two Worlds together.
We introduced Disney Cruise Line to The Potions Cauldron, and over the next 18 months, worked with both parties to bring something truly magical together. The collaboration resulted in four exclusive beverages designed specifically for the Haunted Mansion Parlour.
This wasn’t just about finding the right products. It was about understanding Disney’s vision and delivering a seamless route to market, ensuring these drinks were developed, tested and integrated into the cruise line’s offering. No fairy tales here. Just a real example of how CSS brings innovative partnerships to life.
Delivering Value at Every Port
For ferry operators and cruise lines alike, CSS offers more than just supply chain expertise. We are a strategic partner, helping businesses navigate the challenges of onboard retail, beverage offerings and the passenger experience.
The benefits of working with us include:
Increased Revenue Streams: Our curated retail and F&B solutions drive onboard sales, providing operators with exclusive, high-margin products that passengers love.
Efficiency and Reliability: We take care of the complex logistics, ensuring that supply flows seamlessly across multiple geographies and jurisdictions.
Passenger Centric Offerings: Whether it’s a premium champagne, a craft beer or a family friendly soft drink, we help brands create memorable onboard moments.
What This Means for the Future of Onboard Retail
The modern traveller expects more than just a journey. They seek unique experiences, exclusive products and high quality retail and F&B options. Cruise lines and ferry operators that embrace these trends will differentiate themselves in an increasingly competitive market.
We are committed to leading this transformation by continuously scouting for emerging brands, new product concepts and innovative partnerships that drive onboard engagement and revenue. The success of The Haunted Mansion Parlour collaboration is just one example of what’s possible when the right brands and businesses come together.
Let’s Create Something Remarkable
Whether you’re a cruise operator looking to refresh your F&B selection, a ferry company aiming to enhance onboard retail or a brand with a great product seeking the right maritime partner, we are here to help. We’re more than a distributor. We’re a matchmaker, a problem solver and a driving force behind the future of travel retail and onboard experiences.
Let’s talk about how we can chart a new course together.
Comments